Help
FAQs
What are my monster's health and happiness?
What does my monster's mood mean?
What do the four-leaf clovers mean in the shop?
How do I know I've got a friends request?
Where do I enter the secret code I got with my MoPod?
How can I stop someone from contacting me again?
How can I unblock someone I've blocked before?
Why is my Daily Challenge already completed today? I haven't played it yet!
What do I need to play Moshi Monsters?
How do I care for my monster?
Every monster needs food and entertainment to keep it healthy and happy, just like anyone else. To buy food and other monster stuff, you need Rox, the currency of Monstro City. Play puzzles by clicking on the puzzle button to the left of your door. The more puzzles you answer correctly, the more Rox you'll earn!
You can also play with a monster by tickling it. Take care though - nobody likes being tickled too much..
What are Rox?
Rox are the Moshi Monsters equivalent of money. You can see how many you have on the Rox icon to the left of the screen. To spend your Rox, head to the street by clicking on the front door. From here, you can get to all the different shops.
Once you click into a shop you can browse what's on sale and select an item to learn more about it. Each shop's selection is always changing, so keep checking back! Once you buy an item, it will appear in your monster's inventory chest.
How do I earn Rox?
You can get Rox in a few ways. Each day, you can play Challenge Puzzles by clicking the puzzle button in your room. You can only play them once a day, but they're a really good way to get Rox!
You can earn more by playing around Monstro City. Flex your fingers in the power station or the flutterby fields and rack up those Rox.
How do I feed my monster?
When you are in the monster's home, click on the chest icon to open the inventory and see all the items you own. Drag and drop a piece of food onto your monster to feed it. Food can't be placed into the home itself, it must be given directly to the monster.
How do I decorate my house?
From your house, click on the chest icon to open up the inventory. You can then drag and drop items in and out of the room.
Some items in your room can't be moved or removed, but they can be swapped for new ones. Swappable items include the door, windows, wallpaper and flooring. Dragging a new choice into the room will replace the old one.
What are my monster's health and happiness?
Your health and happiness show how your monster is feeling. To keep your monster healthy, you need to feed it. Different foods have different affects on your monster, so remember to try them all and watch your health meter!
Keeping your monster happy is a key part of caring for it. Your monster will become happier when you buy it stuff from the shops as well as when you feed it. It'll also become really happy if you do well on a puzzle game. You can improve your monster's mood by tickling it too!
Remember to visit your monster often to keep its health and happiness high. Otherwise, it might become grumpy or even a little ill.
How do I level up?
The more you play with your monster, the faster you will level up.
You earn points to your next level by playing the Challenge and Training Puzzles, the minigames on the street and by decorating your room. You'll get the most points from playing the Challenge Puzzles.
You can see how far you are away from the next level by looking at the progress bar below your level number. Just remember, you can't level up unless your monster is feeling well enough!
You can only earn a certain number of points a day - this lets us keep the game fair for all monster owners!
What does my monster's mood mean?
Your monster's mood will change depending on how well you're treating your monster. You can see how it's feeling at the moment using the mood icon to the left of the screen.
What do the four-leaf clovers mean in the shop?
If you see a four-leaf clover in the shop, it means you've found a rare item. Make sure to snap them up as they only appear every so often!
Each rare item has a little clover telling you how rare it is - bronze means rare, silver means very rare and gold ones are super rare. If you manage to get a super rare item, remember to show it off in your room!
What is the Friends Tree?
The Friends Tree lets you keep a buddy list of other Monster Owners so you can visit their homes and keep track of your monster friends easily.
As you add friends, your tree will grow and sprout more branches!
How do I find my friends?
You can search for your friends by clicking "Find My Friends" in your Friends Tree. To find a friend already on your tree, type any part of their name and click 'search'. To add a new friend, you'll need to enter their exact Monster Owner name, click 'search' and follow the instructions.
Once you've found them, click "Add Friend" to send a friend request.
How do I know I've got a friends request?
When someone adds you as a friend, you need to confirm that you want to be friends with them. When you have a friend request, your Friends Tree will shake its branches and an exclamation mark will appear on the tag in the pot.
To see your friend requests, click the tree. The requests will be highlighted in orange and you can then choose to add the friend, not add them or block them from contacting you again.
How many friends can I have?
You may have a maximum of 500 friends. Any unanswered friend requests that you've sent will count towards this total.
What is my Monstar Rating?
Your Monstar Rating shows how popular your monster is in Monstro City. The more friends and other owners that visit your home, the more popular you'll become. You start at Z and can climb all the way up to become an A-List Monstar.
How often can I rate a room?
You can rate any other monster's room once a day, so if you really like it, go back and rate again the next day! Take a look around a monster's room, see how the owner has decorated and then choose your number of stars.
Where do I enter the secret code I got with my MoPod?
When you go to the sign in page, there's a box that lets you enter your secret code. When you arrive at your room, you'll find your exclusive accessory in your inventory ready to be placed wherever you like!
If you have more codes, just enter one each time you sign in to get another accessory.
What is the pinboard?
The pinboard allows you to send and receive messages to and from your friends. Head to their room, click their pinboard and you'll see all the messages people have left them. It's easy to leave your own and you can even change the design of your note. You may have 128 messages on your board. If you approve any more, the oldest message will be deleted.
How can I stop someone from contacting me again?
If you want to prevent someone from contacting you in the future, click the block button on their friend request. If they continue to bother you, please contact us at Monster HQ.
How can I unblock someone I've blocked before?
If you decide to unblock someone, just request them as a friend.
Why is my Daily Challenge already completed today? I haven't played it yet!
There are two possible answers.
First, the puzzles are reset every 24 hours, 6am GMT. That's 1am in New York City, Midnight in Chicago and 10pm in Los Angeles.
Second, someone may be on your account and doing your puzzles each day. This is why you should NEVER share your password with anyone, not even your sibling or best friend.
What are Moshlings?
Moshlings are little pets for your monsters that are found in the wild places around Monstro City. They really love flowers, and if you grow the right ones, they'll become your life long friend.
How can I get a Moshling?
Visit your garden from the map and grow 3 flowers. When they've grown you'll see if you've attracted a Moshling. If you haven't, don't worry, the Cluekoo will help you out.
Some Moshlings are easy to catch and will be attracted by any colour of flower, but the really rare Moshlings are picky, and you can only attract them if you get the exact flower colour right.
Help, I can't get a Moshling!
If the Cluekoo is giving you hints about a rare or ultra rare Moshling, you know it's going to be reeeeally hard to get. If you don't want to go after that Moshling, just dig up your plants and try again.
Sometimes the best way to find a Moshling is to plant 3 random seeds. You never know what you might find!
What do I need to play Moshi Monsters?
You'll need a broadband internet connection, as well as Flash Player 9, which is free and runs inside your internet browser. Check out our Tech Support page for more information.
You also need Javascript and cookies enabled. Don't worry if you don't know what these are, but if you have problems, check with a parent or friend. Of course, you can always contact the Moshi Monsters team if you are still stuck.
What do I do if I've forgotten my password?
If you've forgotten your password, you'll need to reset it by visiting this page. We'll ask for your owner name and the email address you signed up with and send you a link to where you can choose a new password.
What do I do if I'm having trouble playing Moshi Monsters?
Email us at help@moshimonsters.com and someone from Monstro City will get back to you as soon as possible.
Sometimes we do updates in Monstro City that will work much better if your cache is clear (this is true all over the web, as well). It's a good idea to clear your cache once a week. Here's how.
